Shipping policy

Thank you for shopping with us! We are committed to delivering your order quickly and securely.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods, such as holidays or sales, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location.

  • Shipping fees range from €5 to €35, depending on the destination.
  • Free shipping is available on all orders over €75.

 

Delivery Times

Estimated delivery times are:

  • Domestic: 1–4 business days
  • International: 3–21 business days

Please note that these are estimated delivery times and may vary due to customs, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available) so you can track your package.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. We cannot be held responsible for delays or lost packages caused by incorrect or incomplete address information.

If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is under the carrier's responsibility. If your package is delayed or appears to be lost, please contact the shipping carrier first.

If you need assistance, our customer support team is happy to help where possible.

Customs & Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item(s) and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact our customer support team. Our mail address is Support@InsaneSanctuary.com We're always happy to help.